Contact Us Now!
Tel: 03-4550-1603Weekdays: 9:30AM – 6:30PM Contact Us
Executive Search Entrepreneurial Company
With PBXL, we were able to add another office without substantial hassle, and without purchasing an entirely new PBX. PBXL has avoided the problems that often accompany the leap into new technology.
Mr. Max Knight, Representative Director, Optia Partners
Tokyo-based Optia Partners has been using a PBXL phone solution for a little more than six months. Previously, the recruiting company, serving multinational companies operating in Japan, had been using an analog phone system which was beginning to show its age. Brian Canham of Optia says, “The old system wasn’t very reliable, and was lacking some of the features that we wanted. Actually, the old system scared me,” he laughs. Max Knight, Representative Director, adds that the service calls from the former vendor to attend to the system’s relatively frequent breakdowns tended to be more in the nature of sales pitches, attempting to sell a new model of analog PBX.
Yet another factor was the cloud-based nature of the service. “We don’t want to have to manage the technology,” Knight says, and since the infrastructure is part of the PBXL cloud, hosted and maintained by PBXL, this formed another reason to adopt this solution.
One key concern, according to Canham, was that the new system could be used to its full potential by everyone within Optia, and therefore training on the new system was essential. “It was important that we were able to make full use of all of the features for which we were paying,” he says. PBXL provided training through hands-on training to Canham, together with printed and online reference material in the form of PDFs, and Canham then took on the responsibility of providing training within Optia, backed by PBXL.
Support from PBXL throughout the change to the new system was excellent, according to Optia. “We wanted to keep our old number,” Knight says, “but we weren’t able to do that. However, PBXL provided a solution to work around, in that the old number was automatically rerouted to our new number.” Any minor glitches were solved through prompt and efficient support, on-site where necessary.
Though the voicemail features provided by PBXL are not used extensively (incoming calls are routed through a receptionist), Optia consultants use the automatic forwarding to mobile phones when they are out of the office, and three-way conversations are now easier to set up, and are used more frequently than with the old system.
For the future, Knight and Canham are investigating future expansion of the phone system to encompass Optia’s Asian facilities, linking the different locations seamlessly, so that any desk in any Optia office becomes a local extension. The ability to record phone conversations for training purposes is another item on the “wishlist”, as is a requirement for on-line analytics and metrics of the use of the system accessed through a portal.
Overall, Optia represents a good example of an organisation which has made the leap into new technology, and thanks to PBXL, has avoided the problems and suffering that often accompany such a move.