NPO -Tokyo English Lifeline-
“Help is always available…” : TELL
Help is always available. PBXL solution provide excellent support, simplicity and ease of use, and, importantly for an NPO relying on phone communications, substantial financial savings.
Ian de Stains, Executive Director, TELL
- Needing bilingual telecom platform
- High telephone bills
- Lack of functions they needed
- Lack of IT resources
- PBXL provides the bilingual system and support
- A cloud based service means low TCO
- Included transfer and group functions
- Simple to use and with unlimited support
- Simple to use for all the bilingual staff
- Succeeded in substantial financial savings
- Mobile transfer used extensively
- PBXL provide unlimited remote support
Ian de Stains is Executive Director of TELL, the Tokyo English Lifeline, an NPO offering advice to those needing the kind of help that they cannot find elsewhere. Though the Internet provides many answers, there are always those that require a human voice. He lists some of the symptoms of stress when living in a foreign country: “alcoholism, substance abuse, depression, and even suicide attempts.” TELL volunteers are there to listen on a lifeline, to provide confidential advice, and to refer callers to helping resources, including sessions with specialist TELL therapists where necessary.
TELL also uses phones extensively for administrative purposes, and when the NPO moved to its present premises in the Wesley Center in 2010, the decision was made to go with a PBXL system for the 15-20 extensions needed to keep the organization running. For example, it is necessary for the TELL office to to arrange appointments, and to keep in contact with the team of specialist therapists who provide face-to-face consultations.
The move to a PBXL system was the result of a personal friendship between PBXL CEO Jim Weisser and TELL directors, and de Stains is loud in his praise of the support, both technical and other, that has been provided by Weisser and his team. Though there was a minor hiccup with the original installation, this was fixed immediately, and de Stains uses the word “excellent” to describe both the PBXL system and the continued service and support. Help is always available, he says, should it be required.
Substantial financial savings provided
A big advantage of the PBXL solution, for de Stains, is that the cloud infrastructure means that “nothing changes on the desktop”. As far as the TELL staffers are concerned, when the back-end infrastructure changes or is upgraded, there is no upheaval in the office. And with the changes have come new capabilities, such as integration of the voice system with smartphones and tablets. There is a future possibility of linking the Web site to the voice system.
Overall, de Stains summarizes the PBXL solution as providing simplicity and ease of use, and, importantly for an NPO relying on phone communications, substantial financial savings.
Date Founded: 1973
TELL is a not-for-profit organization dedicated to providing world-class, effective support and counseling services to Japan’s international community and helping to address the country’s growing mental health care needs.