by PBXL CEO and Co-Founder Jim Weisser.
There are many steps between having an idea, and having a business, however, and PBXL started out as a business unit of Weisser Consulting while we did technology testing to determine which platform would be best for us to use. We examined Asterisk, Cisco, a soft switch company which no longer exists and one Japanese manufacturer. After examining the number portability rules in Japan, and focusing on the PBX replacement market, we signed our first customer in 2006 and formally incorporated on April 20th 2006 as PBXL Yugen Kaisha.
The first two years were good for us, as they were for many companies, and PBXL grew from a small outgrowth of Weisser Consulting to a full-fledged business. About half of our business was international, and half was focused on Japanese companies. We were generally competing against on premise solutions, running into perhaps one or two cloud competitors per year. While PBXL did not have any specific verticals that were more than 10% of our business, both financial services companies and headhunting companies were heavy users…and then the Lehman shock came.
The effects from Lehman going bankrupt did not immediately affect us with 2008 being an excellent year. 2009, however, was different. We have always had a strong sales culture, and so PBXL continued to acquire customers…but unfortunately saw customers go bankrupt at roughly the same rate as we acquired new ones. That was both frustrating and exhausting for everyone involved and we saw material staff turnover at that time as well.
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