Instant Messaging and Presence (IM&P), sometimes called “corporate chat”, is a key driver of productivity in organizations.
Software Advice, an Information technology research and advisory company did substantial research on Instant Messaging & Presence and found the following key facts.
1. Increased Productivity
Twenty-one percent of respondents say they’ve seen a “moderate” or “significant” productivity increase from using presence technology, while just 5 percent have seen a “moderate” or “significant decrease.”
2. Not Distracting
Nearly one-third (30 percent) say using presence isn’t distracting at all, while another 51 percent say it’s “minimally distracting”—suggesting this technology doesn’t interrupt most employee workflows.
3. Promotes Quick Resolution
Decreased call and email volume and quick resolution of simple questions are the top productivity benefits of using presence technology, cited by 75 and 66 percent of our sample, respectively.
4. Update your presence often!
Employees who see productivity benefits from presence technology are 16 percent more likely to update their presence displays—particularly with group availability, location and device information—than our overall sample.
5. 98 % felt Benefits
Almost everyone in our sample (98 percent) experiences some kind of benefit from presence technology, with many reporting several benefits; Just 2 percent say they see no benefits at all.
Reference: Software Advice