When someone calls your business, it is important to be reachable even when away from the office.
Asking someone to call back at a different number, or playing phone tag is not particularly the professional approach most companies strive for. Through call forwarding, you can avoid this hassle and be accessible when traveling, call forwarding is one solution.
Call Forwarding has a number of different features/functionality available, including “Call Forward Always”, “Call Forward Busy”, “Call Forwarding Selective”, “Call Forward Series Completion” and more.
For example, calls can be forwarded to a mobile number, branch office or even to a home phone so that you can talk to your customer outside of the office, or can be automatically transferred to your co-worker.
There are many ways to transfer/forward the call due to the condition you want.
Call Forwarding Always:
Always forward your incoming calls to certain phone number.
Call Forwarding Busy:
Forwards incoming calls if the phone is busy.
Call Forwarding Selective:
Call Forwarding Selective can be used to forward an incoming call to a specified destination when the call matches a set of selective criteria specified by the user.
Create a user list and forward a call to the next user on the list, until a free user is found or the end of the list is reached.