Stanford University Economics professor Nicholas Bloom and graduate student James Liang conducted a 9 month research project on Ctrip’s call-center workers who work at home to compare them to staff who work at the office.
Their findings show that empowering employees so they can work remotely has a huge range of benefits for both staff and employers.
Happier on the job
They found remote workers were not only happier but also more productive.. Staff able to work from home also reported much higher job satisfaction, lower stress levels, fewer sick days and 50% fewer employees quit.
Thanks to being spared the daily grind of commuting, staff who worked from home generally started earlier, put in more hours over the course of the day, and were able to complete an average of 13.5% more calls than office bound staff.
Bloom thinks one of the reason is having a quieter environment, which makes it easier to process calls. “Offices are actually incredibly distracting places,” he says.
Save on Furniture & Space
Ctrip also estimated that it saved $1,900 per employee for the nine months. Home workers need fewer resources to do the job, and this often contributes to significant cost savings.
However, the conclusion is not simple.
The more robotic the work, the greater the benefits, we think, Bloom says,
More research needed to be done on knowledge and creative workers, but the evidence still suggests that with most jobs, a good rule of thumb is to let employees have one to two days a week at home. It’s hugely beneficial to their well-being, helps you attract talent, and lowers attrition.
Reference: Harvard Business Review
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